Basic Troubleshooting Steps

Troubleshooting: Unable to Connect to the Testing Site

If you are experiencing issues connecting to the testing site, please follow these steps to resolve the problem:

1. Check Your Internet Connection
   Ensure that your device is connected to the internet. Try opening another website to confirm connectivity.
2. Verify the Website URL
   Make sure you have entered the correct website address. A small typo can prevent access.
3. Clear Browser Cache and Cookies
   Sometimes, outdated or corrupted cache and cookies cause loading problems. Clear them in your browser settings and try again.
4. Disable Browser Extensions
   Certain browser extensions can interfere with website access. Temporarily disable extensions and check if the site loads properly.
5. Try a Different Browser or Device
   Attempt to access the site using another web browser or device to determine if the issue is specific to your current setup.
6. Check Firewall and Security Settings
   Ensure your firewall or antivirus software is not blocking the testing site. Temporarily disable them to test access.
7. Contact Support
   If the problem persists after these steps, please contact our support team with details of the issue, your device, browser, and any error messages you receive.

Following these troubleshooting steps will help identify and resolve common connection problems to the testing site.

If you still need further help raise a ticket with the Support team.